Overview and Data Controller
Welcome to www.petalcovestyle.com. We are committed to protecting your personal information and respecting your privacy in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and European data protection standards, including the General Data Protection Regulation (GDPR).
Data Controller: The data controller responsible for your personal data collected through this website is www.petalcovestyle.com.
Scope: This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit or make purchases through our website.
Information We Collect
We collect information necessary to fulfill orders for home floral arrangement and decorative products, and to provide efficient customer communication. This may include:
Contact and Identification Information: Full name, billing address, shipping address, email address, and telephone number.
Transaction and Financial Information: Details concerning products purchased and payment transaction confirmations. Note that complete payment card data is handled directly by our designated payment processor and is not retained on our servers.
Technical Information: IP address, browser type, device information, and browsing interactions collected via standard cookies and log files.
Payment Processing via Stripe
To ensure secure transactions for our customers across Europe and Canada, payment processing on www.petalcovestyle.com is managed by Stripe.
When you complete a transaction, your payment details (such as credit or debit card numbers) are transmitted directly to Stripe.
Stripe processes your financial data in compliance with strict international security and PCI-DSS standards. We do not store full payment card details within our direct operational systems.
For further details regarding how Stripe handles your financial data, please consult the privacy policy provided directly by Stripe.
Legal Bases and Purpose of Processing
We process your personal data under the following legal grounds:
Contractual Necessity: To process orders, prepare and dispatch purchased items, and fulfill our contractual obligations to you.
Legal Compliance: To comply with applicable tax, financial record-keeping, and legal obligations under Canadian and European laws.
Legitimate Interests: To maintain website security, prevent fraudulent activities, and improve user experience without overriding your fundamental rights and freedoms.
Data Retention Periods
We retain personal data only for as long as strictly necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, and reporting requirements:
Transaction and Financial Records: Financial transaction logs, invoices, and associated customer details are retained for a minimum period of 7 years to comply with Canadian and European tax and regulatory audit obligations.
Account and Communication Data: General inquiry records and customer service correspondence are retained for up to 3 years following the final communication, unless a longer retention period is required by law.
Technical and Cookie Data: Log files and analytical data are typically retained for a period not exceeding 12 months before being securely deleted or anonymized.
Upon the expiration of the applicable retention period, personal data is securely deleted or irreversibly anonymized.
International Data Transfers
Because our operations are based in Canada and we offer products to customers located within the European Union, your personal data may be transferred across international borders.
Any transfer of personal data from the European Union to Canada or other jurisdictions is executed in compliance with legally approved transfer mechanisms, ensuring adequate data protection safeguards are maintained at all times.
Your Data Protection Rights
Depending on your jurisdiction (including GDPR rights for European residents and PIPEDA rights for Canadian residents), you possess specific rights regarding your personal data:
Right of Access: You may request confirmation of whether we process your data and obtain a copy of your personal data.
Right of Rectification: You may request the correction of inaccurate or incomplete personal data.
Right of Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
Right to Restriction or Objection: You may object to or request the restriction of specific processing activities under statutory conditions.
Right to Data Portability: You may request the transfer of your data in a structured, commonly used format.
To exercise any of these rights, please contact us directly via email at flower@petalcovestyle.com.
- Contact Information
Contact Email: flower@petalcovestyle.com
Operational Address: 707 Gordon Baker Rd, North York, ON M2H 2S6 Canada